Frequently Asked Questions

Everything you need to know about your Ermanno Scervino shopping experience.

How can I track the status of my order?

Once your order is shipped, you will receive a confirmation email containing a tracking number. You can also monitor your delivery status through the 'My Account' section on our website.

What is your return policy for international orders?

We accept returns within 14 days of delivery. Items must be in their original condition, unworn, with all security tags and labels intact. Please use our online return portal to generate a prepaid shipping label.

Are your products authentic and made in Italy?

Yes, all Ermanno Scervino products sold on our official store are 100% authentic. Most of our collections are designed and manufactured in Italy, adhering to the highest standards of craftsmanship.

Which payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. Depending on your region, local payment options may also be available at checkout.

How do I choose the right size?

Our garments follow Italian sizing. We provide a detailed 'Size Guide' on each product page to help you convert international sizes and find the perfect fit based on your measurements.

Can I modify or cancel my order after it has been placed?

Due to our fast processing times, we can only modify or cancel an order within a very short window after placement. Please contact our Customer Care team immediately for assistance.